FAQ

Q1: How to get a quotation?

A: We need some time to calculate and also need specific
information from you.Information required for quotation
will be different among the different types of items.
Such as:
a. Which process and product type.
b. Material and Size.
c. Logo color.
d. Order quantity.

A: (1). After confirmed quotation, we will issue proforma invoice for client to sign back .
     (2). Production and Delivery time will base on the order quantity and trade item. We will send notice email with product photo to client before delivery.

A: Standard panels (over 3300×2140mm): one 20 feet container, Products of different sizes and specifications could be mixed in one container.
Safety glass (tempered/laminated): 1 piece, We can do LFL depend on quantity that you need.

A: Generally if the goods are in stock, the delivery time is about 7 – 10 days after deposit . For custom-made products, it is about 20 – 25 days.

A: Our payment term is T/T, D/P, L/C at sight.

A: For normal products,samples are free, However, for custom-made samples, a sample fee will be charged. It can be ready in 1-2 weeks.

A: Our main products are float glass (clear, low iron, tinted,reflective), laminated glass (PVB, SGP, multi-layers), tempered glass, insulated glass,  reflective glass, Low-E coated glass, mirror, pattern glass, acid-etched glass,ceramic frit glass (custom RAL)

A: Yes, We can offer shower door hinge, shower door handles, u-channels, door lock, PVC seal stick and door window hardware.

A: Order Confirmation (Finalize specs & pricing)→Deposit Payment
→Production→Quality control checks
→Cargo space booking → Container loading
→ Ocean transit→Land transit (DDU/DDP)
→Full documentation (BL/Commercial Invoice/Packing List/CO/Insurance Policy)

A: For all the glass, we will pack them into strong export plywood crates and load the crates into container with metal belt as stable as possible. We also provide loading photos to ensure that the delivery arrives intact. Although breakage is rare (especially for tempered glass), please notify us within 48 hours if any damage occurs. Include photos of the unloaded container and the damaged goods in their original packaging. We will promptly assist you with insurance claims or arrange for replacement glass in your next order.

A: We supply LCL shipping and various standard/special containers, including 20GP, 40HQ, 20OT, 40OT, 40OH and 20OS. Customers must arrange unloading based on their equipment. For forklift unloading, choose closed-top containers (GP/HQ); for crane unloading, open-top (OT) containers are recommended.

A: FOB (Free On Board): The seller is responsible for all costs related to delivering the goods to the ports in China. After delivery, the buyer takes over shipping, insurance, and any associated responsibilities.
CIF (Cost, Insurance, Freight): The seller covers the costs of shipping and basic insurance until the goods reach the destination port. After that, the buyer is responsible for customs clearance and any related duties.
CFR (Cost and Freight): The seller pays for goods + ocean freight to destination port. Buyer handles insurance, import duties, and arranges truck/rail transport to their facility.
DDU (Delivered Duty Unpaid): The seller delivers goods to an agreed address, covering transport and risk. Buyer pays import duties/taxes upon arrival. Offers customs control but requires the buyer’s local handling.
DDP (Delivered Duty Paid): The seller handles everything to the buyer’s doorstep (shipping, truck, and tariff). No extra costs for the buyer.

A: Yes, our products comply with CE, SGCC, ANSI, and ISO standards. Certifications can be provided upon request.

A: Yes. Thicker tempered glass (e.g., 8mm+) enhances impact resistance for heavy-duty applications . We support custom cutting, drilling, and edgework before tempering, but bending or reshaping after tempering is impossible due to its internal stress structure.

 

A:  Yes. We offer professional glass surface customization including silk-screen printing, digital printing, frosted patterns and custom brand logos.

A: Tempered glass may self-break mainly due to tiny nickel sulfide impurities inside. These impurities expand over time, building internal stress until the glass cracks suddenly. Surface scratches, edge damage and large temperature changes can also trigger spontaneous breakage.

A: Evaluate glass energy efficiency mainly by its Uvalue and SHGC. Lower Uvalue means better heat insulation. Lower SHGC reduces solar heat gain. Visible light transmittance is also checked to balance daylighting and energysaving performance.

A: We provide 5 to 10 years of professional quality warranty for our building glass series, varying by product type. Any quality defects caused by our production process qualify for free replacement or after-sales compensation.

A:Yes. Our fully tempered safety glass features high thermal stability and strong impact resistance. Once broken, it breaks into blunt granular fragments instead of sharp pieces, fully meeting international safety standards for high-rise building windows and curtain wall systems.

A: We support flexible OEM and ODM cooperation for global glass traders and engineering companies. Our technical team can customize glass materials, processing techniques, surface treatments and packaging solutions to match your market and project demands.

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